KOVPN Support

If you need help with your KOVPN account, subscription, or account data deletion request, please contact our support team by email.

Account Data Deletion

You may request permanent deletion of your KOVPN account data. If you still have an active subscription, you must cancel the subscription first through the original purchase platform, such as the Apple App Store, Google Play, or another supported payment channel.

Deleting KOVPN account data does not automatically cancel an active subscription. If you do not cancel the subscription first, the payment platform may continue to charge you according to its subscription rules.

Please be aware that canceling an active subscription and deleting the related KOVPN account data may make the remaining subscription access unavailable for that account.

How to Contact Support

To contact our support team, send a request to support@kovpn.com using the Token associated with your KOVPN account. Please include the reason for your email and clearly state that you are requesting deletion of the corresponding KOVPN account data.

Account Data We Will Delete

We will remove the following account data associated with the verified Token:

Account-related data: Token.

Usage history: Login records.

Purchase history: Relevant purchase and payment information generated by the user's payments or subscriptions.